Privacy Policy

At Laurens Lodges, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you interact with us online or through our services.

1. Who We Are

Laurens Lodges provides cleaning and property management services for holiday lodges.

2. What Data We Collect

We may collect the following information:

Your name, phone number, email address
Property address and booking details
Communication preferences
Payment details (handled securely by third-party processors)
Any information you choose to share with us (e.g. special instructions)

We only collect what’s necessary to provide our services or respond to your enquiries.

3. How We Use Your Data

We use your data to:

Manage bookings and deliver services
Respond to enquiries and provide customer support
Send service-related updates or invoices
Maintain internal records and legal compliance
Improve our services

We do not sell or share your data with third parties for marketing purposes.

4. How We Store Your Data

Your information is stored securely and access is limited to authorised personnel only. We retain data only for as long as needed to provide our services or meet legal requirements.

5. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request corrections or deletions
Object to or restrict certain types of data processing
Withdraw consent at any time

To exercise your rights, email us at [Insert Email].

6. Cookies & Website Tracking

Our website may use basic cookies to improve your experience. You can disable cookies via your browser settings. We do not use intrusive tracking or targeted ads.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.